Hospitality Management : Quality Control

This book teaches the methods of Six Sigma, explains their applications, and tests expertise without statistics and formulas.

This book details the seven fundamentals required for exceptional business performance.

Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm.

This book offers the authors' concept of using the cost of quality calculation as a tool for assessing the efficiency of the management systems of service companies.